Kualiti Peribadi Kaunselor Kaunseling Keluarga: Implikasi Pendidikan di Institut Pengajian Tinggi (Personal Quality of Counselors Family Counseling: Implications of Education in Higher Education Institutions)

Abstract

Kualiti peribadi kaunselor kanseling keluarga adalah elemen yang penting dalam penawaran perkhidmatan kaunseling keluarga secara profesional kepada masyakat. Maka pendidikan yang ditawarkan di peringkat IPT turut memberikan kesan kepada pembentukan kualiti peribadi kaunselor kaunseling keluarga. Artikel ini bertujuan meneroka kualiti peribadi kaunselor yang diperlukan di dalam menjalankan proses kaunseling keluarga. Kajian pendekatan kualitatif dengan reka bentuk kajian kes. Meneroka pandangan dan pengalaman 12 orang kaunselor yang menjalankan kaunseling keluarga di tiga agensi kerajaan yang sedia ada menawarkan perkhidmatan kaunseling keluarga kepada masyarkat di Malaysia. Kaedah temu bual mendalam dengan menggunakan soalan separa struktur sebanyak 2 hingga 3 pusingan. Hasil kajian menunjukkan bahawa terdapat 10 personaliti yang membentuk kualiti peribadi kaunselor iaitu i. Kesediaan belajar, ii. Motivasi tinggi, iii. Genuine, iv. Keyakinan dan keterampilan diri, v. Proaktif, vi. Humanistik vii. Sedia membantu, viii. Jalinan Hubungan Kerja, ix. Jalinan hubungan sosial dan x. Minat. Maka kesepuluh trait kualiti peribadi ini telah menunjukkan kaunselorkaunseling keluarga telah dapat menjalankan tugas secara profesional dan berwibawa kepada keluarga (klien) di dalam proses kaunseling keluarga. Justeru itu pendidikan di IPT di peringkat ijazah pertama dan peringkat sarjana sewajarnya mengambilkira pembinaan dan pembentukan elemen kualiti peribadi.  Latihan berterusan peningkatan kualiti peribadi sewajarnya turut dijalankan kepada kaunselor yang sedia ada di agensi kerajaan agarperkhidmatan kaunseling keluarga dapat dilestarikan.

Kata kunci : Pendidikan; latihan; kaunseling keluarga; kaunselor; institut pengajian tinggi 

Abstract

Personal qualities have been a primary focus of human resource development researchers. This factor has also been studied by researchers in the realm of professional family counselling services, albeit with limited published results. This article aims to examines the personal qualities a counsellor must possess in order to provide effective family counselling service. This study employs a qualitative approach with case study method. Technique of data collections involved 2 to3 rounds of in-depth interview  with semi-structured interview protocols. It explored the perspectives and experiences of twelve counsellor practitioners who provide family counselling at three existing government agencies in Malaysia that provide family counselling services to the community. The results show that there are 10 personalities that form the personal qualities of counselors, namely i. Willingness to learn, ii. High motivation, iii. Genuine, iv. Self-confidence and self-competence, v. Proactive, vi. Humanistic vii. Willingness to help, viii. Working Relationships, ix. The interweaving of social relationships and x. Interest. All of these personal qualities contribute to the effectiveness of the family counselling process. Therefore, education and training at the Bachelor's and Master's levels in HEIs should be taken seriously in order to produce counsellors with the required personal qualities to serve as competent family counsellors in Malaysian government agencies. To ensure quality service, existing counsellors in government agencies should receive continuing education and training.

Keywords: Education; training; family counseling; counselor; higher education institutions