Peranan dan Pengaruh Kecerdasan Buatan (AI) terhadap Industri Periklanan di Malaysia

Abstract

Kemajuan ketara dalam inovasi teknologi telah mentransformasikan pelbagai tugasan yang dahulunya dilakukan secara manual dan konvensional. Perubahan ini telah menjadikan teknologi kecerdasan buatan (AI) digunakan secara meluas dalam periklanan untuk meningkatkan kecekapan dan memenuhi permintaan pasaran. Berbanding dengan penghasilan iklan konvensional, AI dilihat sebagai teknologi yang banyak memudahkan proses secara optimum, penyelenggaraan yang minimum, pembantu maya, mengesan penipuan serta turut berfungsi sebagai pengesan anomali. Bagaimanapun, kebimbangan terhadap kesan AI terhadap proses pengiklanan semakin meningkat kerana berlakunya perubahan fungsinya yang dianggap lebih sistematik dan pantas. Terdapat risiko dan kesan buruk penggunaan AI dalam periklanan yang menyebabkan keengganan pemain industri untuk menerima pakai teknologi ini. Justeru, kajian ini dijalankan untuk melihat peranan dan pengaruh AI serta cabarannya terhadap industri periklanan dengan mengambil kira beberapa risiko moral dan kebimbangan privasi melalui kaedah temubual mendalam dengan 11 pengamal periklanan di Malaysia. Pengamal periklanan yang dipilih adalah berdasarkan pengalaman mereka berdepan dengan teknologi ini, yang akhirnya memberikan dapatan yang holistik terhadap kajian. Terdapat empat tema yang dicerap berdasarkan sesi temubual dan tema-tema tersebut mencakupi implikasi aplikasi AI dalam industri periklanan serta isu-isu yang melibatkan etika. Kajian ini turut mencadangkan beberapa ruang baharu yang boleh diterokai pada masa hadapan seperti langkah untuk mengelakkan risiko moral dan cara terbaik untuk mengkaji semula isu berkenaan hak cipta.Kata kunci: Kecerdasan buatan (AI), Periklanan, Kecerdasan buatan periklanan, Privasi, Keselamatan data penggunaAbstract: The significant advancements in technology innovation have led to the transformation of various manual tasks and processes that have existed for decades, to the extent that artificial intelligence (AI) technology is now widely used in advertising to enhance efficiency and meet market demands. Compared to traditional advertising creation, AI offers several significant benefits, especially in Malaysia, where AI has brought transformative changes to various industries, including advertising. AI has facilitated optimization processes, maintenance prevention, virtual assistants, fraud detection, and anomaly detection. However, concerns about the impact of artificial intelligence on advertising processes are increasing, manifesting as systematic restructuring. There are risks and negative effects of using AI in advertising that lead to industry players' reluctance to adopt this technology. Therefore, this study was conducted to examine the role and influence of artificial intelligence on the advertising industry and to explore the downsides of AI, considering several moral risks and privacy concerns through in-depth interviews with 11 advertising practitioners in Malaysia. Advertising practitioners were selected for this study based on their experience with this technology, ultimately providing rich findings for the research. The total of four themes emerged based on the interview sessions, with these themes addressing the application of AI in the advertising industry and ethical issues. 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