Pemecah Kepada Ketidaktelusan Pengurusan Organisasi: Meneroka Akauntabiliti NGO Kemanusiaan di Malaysia (Breaking Down Organizational Management Intransparency: Exploring Humanitarian NGOs Accountability In Malaysia)

Abstract

Although NGOs are certified as successful actors in uplifting the value of human life, scholars state that there is a vital issue behind it, needs to be focused on, namely the transparency of organizational accountability. This study aspires to unravel the types of behavior that contribute to non-transparency involving organizational accountability. A qualitative approach by interviewing informants who are directly involved in NGO work, the study has been able to answer that the behavior tends to nontransparency in NGOs involves distrust in financial management, not reporting financial among NGOs staff and to outsiders and doubting the percentage of donations taken by the organization. Indirectly, the findings of these three characteristics exposure to NGOs to avoid them in order to maintain the credibility of accountability. We believe, the success of humanitarian asistance depends on good governance. The information shared by NGOs regarding the results of donations, accountability of expenses, projects and the impact obtained is intended to show their efficiency and effectiveness thus attracting the attention of donors to obtain donations.