CABARAN DALAM PELAKSANAAN PROGRAM PEMBANGUNAN MODAL INSAN (PMI) DI JABATAN KEMAJUAN ISLAM MALAYSIA (JAKIM) (Challenges in Implementation of Human Capital Development (HCD) Program in Islamic Development Department of Malaysia (JAKIM)

Abstract

ABSTRAK

Modal insan merupakan aset penting bagi kelangsungan organisasi. Modal insan yang lemah tidak mampu menyumbang secara efektif kepada organisasi. Oleh itu, modal insan perlu dibangunkan melalui program-program bersesuaian agar potensi mereka dapat dikembangkan ke tahap maksimum. Antara institusi Islam yang memainkan peranan penting di Malaysia ialah Jabatan Kemajuan Islam Malaysia (JAKIM) yang menguruskan Hal Ehwal Islam di Malaysia. Institusi tersebut memerlukan modal insan yang cekap untuk memastikan kualiti perkhidmatan yang disediakan mampu memenuhi kehendak pelanggan. Namun begitu, terdapat cabaran dalam melaksanakan program pembangunan modal insan (PMI) di institusi ini. Sorotan literatur menunjukkan kajian empirikal mengenai program PMI di institusi ini masih kurang dijalankan. Oleh itu, objektif kajian ini adalah untuk melihat cabaran pelaksanaan program PMI yang dilaksanakan di JAKIM. Kajian ini menggunakan kaedah kualitatif dengan menggunakan JAKIM sebagai kajian kes. Seramai 15 orang informan telah ditemu bual dalam kajian ini. Data telah dianalisis menggunakan kaedah analisis tema dengan bantuan perisian ATLAS-Ti. Hasil kajian menunjukkan terdapat enam cabaran pelaksanaan program PMI yang dilaksanakan di JAKIM iaitu kandungan latihan tidak menarik, kurang komitmen terhadap program pengajian, kelemahan pengurusan sumber manusia (PSM), kualiti kerja yang kurang strategik, keengganan pegawai menghadiri kursus dan cabaran-cabaran lain. Program PMI mampu membawa pelbagai faedah positif kepada organisasi. Oleh itu, para pengurus hendaklah berusaha bersungguh-sungguh untuk menjayakan program tersebut di organisasi masing-masing.

ABSTRACT

Human capital is an important asset for organizational sustainability. Poor human capital would result to ineffective contribution to the organization. Therefore, human capital needs to be developed through appropriate programs to expand their potential at a maximum level. One of the Islamic institutions that play an important role in Malaysia is the Islamic Development Department of Malaysia (JAKIM) which manages Islamic Affairs in Malaysia. The institution needs an efficient human capital to ensure that the quality of services provided could meet customer needs. However, there is a challenge in implementing the Human Capital Development (HCD) program at this institution. Literature highlights an empirical study on the HCD program in this institution is still underdeveloped. Therefore, the objective of this study is to look at the challenges of implementating the HCD program in JAKIM. This study uses qualitative methods using JAKIM as a case study. A total of 15 informants were interviewed in this study. The data were analyzed using theme analysis method with the ATLAS-Ti software. The findings show that there are six challenges in the implementation of HCD in JAKIM which are unattractive training content, lack of commitment to the program of study, human resource management (HRM) weakness, less strategic quality of work, reluctance of officers attending courses and other challenges. The HCD program is capable of bringing many positive benefits to the organization. Therefore, managers should put their utmost effort to ensure success of programs in their respective organizations.