Exploring the Acceptance of ChatGPT as a Learning Tool among Academicians: A Qualitative Study

Authors

  • Muaadh Mukred Sunway University
  • Umi Asma' Mokhtar UKM
  • Burkan Hawash Dr. Burkan Hawash is a Ph.D. graduate from Universiti Kebangsaan Malaysia with expertise in information system management, electronic records management, and information security. With over 15 years of experience in the Oil and Gas sector, including 10 years at TOTAL E&P as Telecom Supervisor, Burkan is skilled in data analysis using SmartPLS, SPSS, and R Programming. He holds a Master's Degree in information security management and a Bachelor's degree in telecommunication engineering, with a keen interest in archives, records management, digital transformation, and research.

Abstract

This qualitative study aims to examine the ChatGPT acceptance as a learning tool for academics by identifying factors influencing its acceptance and adoption. In academia, an exciting development is the significant attention directed toward ChatGPT, an AI-based conversational agent, as a potential learning. Nevertheless, more knowledge and information are needed concerning the determinants of its acceptance and use among academics. This study answers the need by conducting semi-structured interviews with ten academics from different disciplines and academic levels, selected through purposive sampling. Following the interview sessions, the interviews were transcribed and analysed using thematic analysis to highlight major themes and patterns. Based on the findings obtained, the academics displayed positive attitudes towards adopting ChatGPT as a learning tool, which holds the potential to resolve challenges faced during the system's teaching and learning process. The significant factors influencing ChatGPT acceptance and use are perceived usefulness, ease of use, credibility, and compatibility with the current teaching and learning methods. Additionally, the prior experience of academics with using AI-based tools and their proficiency in their use have a key role in their ChatGPT acceptance and adoption. The significant contribution of this study to literature is related to the adoption of AI-based tools in the field of academics and the determination of the factors that influence ChatGPT adoption and use for learning. Practically, the study also contributes to educational institutions and developers by providing a guideline for effective ChatGPT design and implementation for optimum potential and enhancement of the teaching and learning experience within academia. Keywords: ChatGPT, technology adoption, learning tools, technology and education, qualitative approach. https://doi.org/10.17576/JKMJC-2023-3904-16

Author Biographies

Muaadh Mukred, Sunway University

Dr. Muaadh Mukred currently works as a lecturer at the Department of Business Analytics at Sunway Business School; he is also an associated fellow at the Cyber Security Center at the Information Science and Technology faculty, University Kebangsaan Malaysia (UKM), Malaysia. Muaadh has been a post-doctoral researcher at the Cyber Security Research Center in the Information Science and Technology Faculty. His research interests span various areas, such as information systems, human-computer interactions, and big data analytics. Email: muaadhm@sunway.edu.my

Umi Asma' Mokhtar, UKM

Dr. Umi Asma’ Mokhtar is a senior lecturer at Universiti Kebangsaan Malaysia, specializing in information science. Her research focuses on electronic records management, function-based classification, and information policy. She received the Oliver Wendell Holmes Travel Award and has published papers in international and national journals. Currently, she is a co-researcher for the InterPARES Trust project in Malaysia.

Burkan Hawash, Dr. Burkan Hawash is a Ph.D. graduate from Universiti Kebangsaan Malaysia with expertise in information system management, electronic records management, and information security. With over 15 years of experience in the Oil and Gas sector, including 10 years at TOTAL E&P as Telecom Supervisor, Burkan is skilled in data analysis using SmartPLS, SPSS, and R Programming. He holds a Master's Degree in information security management and a Bachelor's degree in telecommunication engineering, with a keen interest in archives, records management, digital transformation, and research.

Dr. Burkan Hawash is a Ph.D. graduate from Universiti Kebangsaan Malaysia with expertise in information system management, electronic records management, and information security. With over 15 years of experience in the Oil and Gas sector, including 10 years at TOTAL E&P as Telecom Supervisor, Burkan is skilled in data analysis using SmartPLS, SPSS, and R Programming. He holds a Master's Degree in information security management and a Bachelor's degree in telecommunication engineering, with a keen interest in archives, records management, digital transformation, and research. Email: burkan.hawash@yahoo.com

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Published

2023-12-18

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Vol. 39 No. 4 (2023)

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