Intercultural Interaction and Communication at the Chinatown Marketplace, Petak Sembilan, Indonesia

Abstract

Petak Sembilan is a Chinatown area located in Jakarta, where many Chinese hereditary communities stay. There is a famous Petak Sembilan Market that becomes the meeting point of mostly Chinese hereditary merchants with their customers. The interaction that occurred for years has always been interesting to be studied for the dynamic of their communication. The aim of this study is to identify the intercultural communication and interaction patterns between customers and merchants who are culturally diverse. The verbal and nonverbal communication were addressed in their interactions. This research employed a qualitative approach with a case study method. Data collection techniques used were observation, interview, and documentation for literature review. The results of the study are presented in the form of descriptive writing. The findings show that intercultural communication that occurred between the merchants and customers is a linear two-way communication. Verbal and nonverbal cues were identified from the observation conducted. During the interaction, the merchant and customers tend to use the same language to avoid misunderstanding.Keywords: intercultural communication, interaction, verbal, nonverbal, ChinatownReferencesAbelio, N., & Junaidi, A. (2021). Interaksi sosial etnis Tionghoa dengan etnis Dayak di Kota Pontianak. Koneksi, 5(1), 175-181. https://doi.org/10.24912/kn.v5i1.10227Ardianti, D. (2017). Pola Komunikasi Antarbudaya Pedagang Etnis Cina dan Sunda di Kota Bandung (Studi Kasus di Pasar Baru Trade Center, Bandung). Jurnal Retorika, 9, 11-30.Bambang, U. (2009). Geografi membuka cakrawala dunia. Pusat Perbukuan Departemen Pendidikan Nasional.Cresswell, J. W. & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.BPKP. (2007). Akuntabilitas instansi pemerintah. Pusat Pendidikan dan Pelatihan Pengawasan BPKP.Dewi, L. O. (2018). Strategi komunikasi interpersonal dan pengelolaan konflik untuk menjaga dinamika komunikasi dalam komunitas k-pop dance cover Light Galaxy Entertainment Semarang agar tetap eksis. Interaksi Online. 6(4), 632-643.Dianto, I. (2019). Hambatan komunikasi antar budaya (menarik diri, prasangka sosial dan etnosentrisme). Hikmah, 13(2),185-204. https://doi.org/10.24952/hik.v13i2.1847Effendy, O. U. (2002). Ilmu komunikasi teori dan praktek. PT. Remaja Rosdakarya.Jenny & Rianto. (2021). Potensi pengembangan kawasan Pecinan Glodok Petak Sembilan sebagai pariwisata budaya Tionghoa di Jakarta. Jurnal Hospitality dan Pariwisata , 7(5), 44-57.Kotler, P., & Amstrong, G. (2016). Prinsip-prinsip pemasaran. Erlangga.Liliweri, A. (2013). Dasar-dasar komunikasi antarbudaya. Pustaka Pelajar Offset.Mulyana, D. (2007). Ilmu komunikasi suatu pengantar. PT. Remaja Rosdakarya.Musaddiq, N., & Anisah, N. (2019). Stereotip masyarakat lokal Aceh terhadap pedagang etnis Tionghoa dalam berbisnis di Kota Banda Aceh. Jurnal Ilmiah Mahasiswa FISIP Unsyiah, 4(4), 1-12.Ridaryanthi, M. (2019). The role of social media in adaptation process: A case study on Indonesian Migrant Workers in Malaysia. Book Chapters of the 1st Jakarta International Conference on Social Sciences and Humanities (JICoSSH), 2, 237-246. https://doi.org/10.33822/jicossh.v2i1.17Ridaryanthi, M. (2021). Komunikasi dalam adaptasi antara budaya tenaga kerja Indoensia di Malaysia. Malaysian Journal of Social Sciences and Humanities, 6(4), 21- 36. https://doi.org/10.47405/mjssh.v6i4.743Shella, S. & Sari, W. P. (2019). Komunikasi bisnis dalam usaha keluarga etnis Tionghoa. Prologia, 3(1), 261-266. https://doi.org/10.24912/pr.v3i1.6249Suheri, S. (2019). Akomodasi komunikasi. Jurnal Network Media, 2(1), 40-48. https://doi.org/10.46576/jnm.v2i1.447Sumiati, D. (2017). Intercultural communication based on local wisdom that made the people of Bali reject Sharia Tourism. Asian Journal of Media and communication, 1(2), 137-146. https://doi.org/10.20885/asjmc.vol1.iss2.art4