Needs Analysis For Developing A Career Guidance Module For Public Servants (Analisis Keperluan Pembangunan Modul Bimbingan Kerjaya Bagi Penjawat Awam)

Abstract

The excellence of any organisation depends on the performance level of its employees, influenced by various factors in achieving set objectives. This study seeks to ascertain the validity and reliability of interview data, pinpoint factors affecting employee performance, and identify the necessity for crafting a career guidance module for public servants to bolster their performance. Conducted through semi-structured interviews using purposive sampling, the study involved eight counselors from a governmental agency in Kuala Lumpur. Research instruments comprised interview protocols devised by the researcher, with interview data analysed thematically. Validity of interview data involved three experts, and reliability was assessed using Cohen’s kappa reliability index. Findings revealed three mutually agreed-upon performance factors: motivation, job satisfaction, and resilience, all significantly impacting job performance. Interview data demonstrated high reliability, with motivation scoring at .90, job satisfaction scoring at .83, and resilience scoring at .80. Additionally, the study underscores the imperative for structured career development modules to enhance employee performance. Future research should prioritize these performance factors in module design and experimental study implementation.